Call Center Representative
White River Junction, VT White River Junction, VT Full-time Full-time Estimated:
$31.
8K - $40.
3K a year Estimated:
$31.
8K - $40.
3K a year White River Toyota (WRT) is the Upper Valley's home for quality new and certified used Toyota vehicles, as well as used vehicles of all makes and models.
We have been serving customers in New Hampshire, and Vermont since 1994.
We're seeking a reliable and friendly Call Center Rep for our Service Centers.
Our most successful candidates have a customer service background, are tech-savvy, and are willing to learn.
Primary Responsibilities Answer all incoming calls (200-300 per day between 4 individuals).
Assist each caller with the best customer service possible.
Schedule all Service appointments.
Review each vehicle's service history and recalls; advise customer appropriately and schedule accordingly.
Keep up to date with all Toyota recalls.
Track and schedule recalls as parts become available.
Respond to all online chats and text messages.
Monitor all appointments made online, fixing and calling customers as needed for service.
Stay up to date on training through the University of Toyota, dealership provided training, etc.
Other miscellaneous Call Center related tasks as needed.
Qualificiations High school diploma or equivalent plus a minimum of one - three years of relevant experience.
Outstanding telephone skills:
the ability to converse comfortably and clearly with multiple people and to be courteous, efficient, and assertive in dealing with customers.
Firm knowledge relevant to the customer service function.
Strong computer skills; typing, filing, and other basic office skills.
Ability to multitask answering calls and using the computer program necessary to schedule the appointment or answer the customer inquiry.
Ability to work cooperatively with other company staff, and handle customers in a courteous and efficient manner, regardless of the customer temperament.
Prior experience in an Automotive setting is a plus.
As a member of White River, you'll enjoy:
Medical along with dental/vision/life/disability insurance; Flex spending accounts; 401(k) with company match; Immediate accrual of paid time off; Wellness offerings; including a corporate gym membership Substantial vehicle/service discounts; Annual incentives and opportunities for advancement; Community involvement, company events & more!.
Estimated Salary: $20 to $28 per hour based on qualifications.
$31.
8K - $40.
3K a year Estimated:
$31.
8K - $40.
3K a year White River Toyota (WRT) is the Upper Valley's home for quality new and certified used Toyota vehicles, as well as used vehicles of all makes and models.
We have been serving customers in New Hampshire, and Vermont since 1994.
We're seeking a reliable and friendly Call Center Rep for our Service Centers.
Our most successful candidates have a customer service background, are tech-savvy, and are willing to learn.
Primary Responsibilities Answer all incoming calls (200-300 per day between 4 individuals).
Assist each caller with the best customer service possible.
Schedule all Service appointments.
Review each vehicle's service history and recalls; advise customer appropriately and schedule accordingly.
Keep up to date with all Toyota recalls.
Track and schedule recalls as parts become available.
Respond to all online chats and text messages.
Monitor all appointments made online, fixing and calling customers as needed for service.
Stay up to date on training through the University of Toyota, dealership provided training, etc.
Other miscellaneous Call Center related tasks as needed.
Qualificiations High school diploma or equivalent plus a minimum of one - three years of relevant experience.
Outstanding telephone skills:
the ability to converse comfortably and clearly with multiple people and to be courteous, efficient, and assertive in dealing with customers.
Firm knowledge relevant to the customer service function.
Strong computer skills; typing, filing, and other basic office skills.
Ability to multitask answering calls and using the computer program necessary to schedule the appointment or answer the customer inquiry.
Ability to work cooperatively with other company staff, and handle customers in a courteous and efficient manner, regardless of the customer temperament.
Prior experience in an Automotive setting is a plus.
As a member of White River, you'll enjoy:
Medical along with dental/vision/life/disability insurance; Flex spending accounts; 401(k) with company match; Immediate accrual of paid time off; Wellness offerings; including a corporate gym membership Substantial vehicle/service discounts; Annual incentives and opportunities for advancement; Community involvement, company events & more!.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
