Technical Support Representative GIS 2311
Company Name:
Absolute Opportunities
2311
Job Title: Technical Support Representative GIS
Role: Technician / Maintenance
Relocation Available: No
Industry: Customer Service
Location: Vermont
Town / City: White River Junction
Job Type: Permanent full-time
Job Description:
We are looking for someone with GIS (Geographic Information Systems) skills and some customer service technical support.
The Technical Support Representative reports to the Vice President of Sales & Business Development. Main responsibilities include post-sales technical support to ensure that customers and prospects have an exceptionally positive experience with the company, supporting account executives with any technical support they may need to secure a sale, and assisting the Sales Engineer with Customer Success Outreach efforts.
Responsibilities:
The Tech Support Rep serves as primary, post-sales technical support for clients.
As coordinated by the sales engineer, serves as secondary, pre-sales technical resource for clients, prospects, and account execs.
Respond to assigned customer inquiries within 2 hrs initially, identifying yourself as the person who will help, and indicating expected resolution path and timing.
Assists Sales Engineer with Customer Success outreach calls.
Maintains effective communications with clients, prospects and sales staff.
Delivers high-quality product demonstrations to both technical and non-technical clients.
Troubleshoot pre-sales and post-sales technical issues identified by clients, prospects and internal staff.
Ensures that post sales, customers implement data quickly and efficiently.
Maintains relationships with key account stakeholders both technical and non-technical.
Utilizes salesforce.com to maintain accurate contact management logs.
Utilizes customer support tracking software to maintain accurate trouble tickets and resolution and reporting.
Networks internally to obtain answers to customer inquiries.
Effectively supports Sales Team in presentations and proposals.
Supports key indirect sales partners as needed.
Responds to functional and technical elements of RFIs/RFPs.
Conveys new customer requirements to Product Management team.
Delivers product training to customers.
Expected Skills/
Experience:
Experience in a start-up or small company in the market of emerging technologies.
At least three (1) year of experience in a Technical Customer Support or equivalent role supporting customers and selling high-tech products.
Embraces the challenge of meeting new people, and making a connection.
Demonstrated ability to handle multiple tasks across functional areas.
Ability to work in a team environment and support multiple stakeholders.
Strong time management skills.
Excellent written and verbal communication skills.
Ability to work well under pressure in an innovative environment.
Demonstrated ability to deliver in person and remote presentation/demonstrations to both technical and non-technical audience.
Ability to work in a self-directed manner.
Expert in problem solving and responding to technical questions.
Maintains expert knowledge of the capabilities of the products.
Must demonstrate a willingness and ability to leverage various software, GIS tools and best practices to effectively identify opportunities to grow new revenue.
Learner - Desire for continuous learning & improvement
Positivity - Ability to infect other with enthusiasm & excitement
Restorative - Adept at problem solving
Strategic - Create alternative paths to success
Desired Skills and Behaviors
Clear and concise communication, both verbal and written
Follow Maponics' policies and procedures
Ability to make informed and timely decisions
Sets and meets deadlines
Mission focus/priority setting
Demonstrates technical expertise
Ensures accuracy of output
Motivated
Creative
Appropriate attendance and participation
Demonstrates ownership of responsibility
Adapts to change
Demonstrates professionalism
Bottom Line Requirements:
1. Customer Support experience.
2. Domonstrated GIS skills.
3. Local or close enough for a short easy move.Estimated Salary: $20 to $28 per hour based on qualifications.
Absolute Opportunities
2311
Job Title: Technical Support Representative GIS
Role: Technician / Maintenance
Relocation Available: No
Industry: Customer Service
Location: Vermont
Town / City: White River Junction
Job Type: Permanent full-time
Job Description:
We are looking for someone with GIS (Geographic Information Systems) skills and some customer service technical support.
The Technical Support Representative reports to the Vice President of Sales & Business Development. Main responsibilities include post-sales technical support to ensure that customers and prospects have an exceptionally positive experience with the company, supporting account executives with any technical support they may need to secure a sale, and assisting the Sales Engineer with Customer Success Outreach efforts.
Responsibilities:
The Tech Support Rep serves as primary, post-sales technical support for clients.
As coordinated by the sales engineer, serves as secondary, pre-sales technical resource for clients, prospects, and account execs.
Respond to assigned customer inquiries within 2 hrs initially, identifying yourself as the person who will help, and indicating expected resolution path and timing.
Assists Sales Engineer with Customer Success outreach calls.
Maintains effective communications with clients, prospects and sales staff.
Delivers high-quality product demonstrations to both technical and non-technical clients.
Troubleshoot pre-sales and post-sales technical issues identified by clients, prospects and internal staff.
Ensures that post sales, customers implement data quickly and efficiently.
Maintains relationships with key account stakeholders both technical and non-technical.
Utilizes salesforce.com to maintain accurate contact management logs.
Utilizes customer support tracking software to maintain accurate trouble tickets and resolution and reporting.
Networks internally to obtain answers to customer inquiries.
Effectively supports Sales Team in presentations and proposals.
Supports key indirect sales partners as needed.
Responds to functional and technical elements of RFIs/RFPs.
Conveys new customer requirements to Product Management team.
Delivers product training to customers.
Expected Skills/
Experience:
Experience in a start-up or small company in the market of emerging technologies.
At least three (1) year of experience in a Technical Customer Support or equivalent role supporting customers and selling high-tech products.
Embraces the challenge of meeting new people, and making a connection.
Demonstrated ability to handle multiple tasks across functional areas.
Ability to work in a team environment and support multiple stakeholders.
Strong time management skills.
Excellent written and verbal communication skills.
Ability to work well under pressure in an innovative environment.
Demonstrated ability to deliver in person and remote presentation/demonstrations to both technical and non-technical audience.
Ability to work in a self-directed manner.
Expert in problem solving and responding to technical questions.
Maintains expert knowledge of the capabilities of the products.
Must demonstrate a willingness and ability to leverage various software, GIS tools and best practices to effectively identify opportunities to grow new revenue.
Learner - Desire for continuous learning & improvement
Positivity - Ability to infect other with enthusiasm & excitement
Restorative - Adept at problem solving
Strategic - Create alternative paths to success
Desired Skills and Behaviors
Clear and concise communication, both verbal and written
Follow Maponics' policies and procedures
Ability to make informed and timely decisions
Sets and meets deadlines
Mission focus/priority setting
Demonstrates technical expertise
Ensures accuracy of output
Motivated
Creative
Appropriate attendance and participation
Demonstrates ownership of responsibility
Adapts to change
Demonstrates professionalism
Bottom Line Requirements:
1. Customer Support experience.
2. Domonstrated GIS skills.
3. Local or close enough for a short easy move.Estimated Salary: $20 to $28 per hour based on qualifications.
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