Program Analyst
The Program Analyst performs a variety of clerical, administrative and technical duties/responsibilities in support of data management in a complex health care delivery system. The Program Analyst evaluates the outpatient clinical workflow within WRJ VAMC to monitor and oversee wait times, clinical capacity, consult management, encounter management, schedule utilization, and productivity. The Program Analyst performs data collection, aggregation, trending and analysis on identified issues and problems. He/she will advise Associate Group Practice Managers (AGPMs) and Service Line Chiefs on the findings, make recommendations as appropriate, and provide further drill downs where requested. The incumbent responds to questions and problems in a timely manner utilizing self-direction in the application of decision-making and or problem-solving skills. Provides special attention and emphasis to the delivery of outpatient care at WRJ VAMC to insure its optimal function. The incumbent plays a critical role in supporting facility efforts to meet or exceed performance expectations related to access, patient flow, and timely, efficient and cost-effective processes throughout VANCHCS. The incumbent must demonstrate knowledge and skill in written communication documents including, but not limited to correspondence, proposals, plans and policies. Working practical understanding of the VHA's clinic practice management guidelines as well as local SOPs. Ability to follow through on all projects to completion. A broad understanding and in depth knowledge of access principles and their application locally. Exceptional communication skills with persons within and outside of the VA. Courteous and effective communication is expected for all interactions. Performs other duties as assigned. Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule:
Monday - Friday Telework:
Adhoc only Virtual:
This is not a virtual position. Position Description/PD#:
Program Analyst/PD405-02745-0 and PD405-02744-0 Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/07/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05 level, for a GS-09 position you must have served 52 weeks at the GS-07 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
GS-07:
This is a developmental assignment to provide the individual with the knowledge, skills, and abilities needed to perform the full range of duties of the duty. Applicants for this level should have specialized experience relating to the position at the next lower grade GS-05 for the occupation in the organization. Examples of experience would typically include, but are not limited to:
Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled Experience using office productivity software such as word processing, spreadsheets and databases Being familiar with VA programs, initiatives and goals GS-09:
This is the full performance level of the position. Applicants for this level should have specialized experience relating to the position at the next lower grade GS-07 for the occupation in the organization and will be expected to perform the duties of the position with minimal training or supervision. Examples of specialized experience would typically include, but are not limited to:
Creating reports and providing accurate, concise information from a number of different data sources Being familiar with VA data sources such as Corporate Data Warehouse, VSSC, patient and staff surveys Creating algorithms within an informatics system such as PowerBI Acting as the services Automated Data Processing Applications Coordinator (ADPAC) You will be rated on the following Competencies for this position:
Analytical ThinkingComputer SkillsCreative ThinkingOral CommunicationOrganizational Performance AnalysisStrategic ThinkingWriting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is mainly sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule:
Monday - Friday Telework:
Adhoc only Virtual:
This is not a virtual position. Position Description/PD#:
Program Analyst/PD405-02745-0 and PD405-02744-0 Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/07/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05 level, for a GS-09 position you must have served 52 weeks at the GS-07 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
GS-07:
This is a developmental assignment to provide the individual with the knowledge, skills, and abilities needed to perform the full range of duties of the duty. Applicants for this level should have specialized experience relating to the position at the next lower grade GS-05 for the occupation in the organization. Examples of experience would typically include, but are not limited to:
Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled Experience using office productivity software such as word processing, spreadsheets and databases Being familiar with VA programs, initiatives and goals GS-09:
This is the full performance level of the position. Applicants for this level should have specialized experience relating to the position at the next lower grade GS-07 for the occupation in the organization and will be expected to perform the duties of the position with minimal training or supervision. Examples of specialized experience would typically include, but are not limited to:
Creating reports and providing accurate, concise information from a number of different data sources Being familiar with VA data sources such as Corporate Data Warehouse, VSSC, patient and staff surveys Creating algorithms within an informatics system such as PowerBI Acting as the services Automated Data Processing Applications Coordinator (ADPAC) You will be rated on the following Competencies for this position:
Analytical ThinkingComputer SkillsCreative ThinkingOral CommunicationOrganizational Performance AnalysisStrategic ThinkingWriting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is mainly sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0343 Management And Program Analysis - Salary Range:
$43,251 to $68,777 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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