Information Receptionist (Screeners)
Duties Include but are not limited to:
Screens patients, visitors and caregivers at the outside entrances of the Medical Center. Receives visitors and callers, determines the nature of business, and directs the visitor or caller to his/her destination. Assists visitors or patients with escort services, i.e., wheelchair requests and/or escort request to appointments or clinics. Responds to phone and face-to-face inquiries. Calls other services/sections and units throughout the medical center to obtain information for visitor or caller, as appropriate. Answers the telephone and routes calls. Work Schedule:
Monday- Friday 8:
00am-4:
30pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Information Receptionist (Screeners)/PD02776A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/13/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-3 position you must have served 52 weeks at the GS-2 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have six (6) months of specialized experience equivalent to at least the next lower grade, GS-2 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have one (1) year of education above high school OR, Training:
Completion of an intensive, specialized course of study of less than 1 year may meet in full the experience requirements for GS-3. Courses of this type normally require completion of up to 40 hours per week of instruction rather than the usual 20 hours per week, and are usually of at least 3 months in duration. Such courses may have been obtained through a variety of programs such as those offered by business or technical schools, and through Military training programs. To be creditable, such a course must have been designed specifically as career preparation for the work of the position being filled, and must have provided the applicant with the necessary knowledge, skills, and abilities to do the work OR, Combination:
Applicants may also combine education and experience to qualify at this level. Experience and education will be converted to percentages and then the two percentages will be added. The total percentage must equal at least 100 percent to qualify an applicant for the grade level. You will be rated on the following Competencies for this position:
Communication- Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions. Organizational Stewardship- Takes responsibility and initiative, sets and meets priorities, follows through on commitments, safeguards information, and organizes and uses time and resources to achieve desired results. Creative Thinking- Uses imagination to combine ideas or information in new ways. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The majority of duties will be performed at the outside entrances of the medical center while standing. Incumbent will be required to push a wheelchair, bend or kneel to obtain information or walking to assist patients. Incumbent may also need to assist patients in ambulation, carrying of packages, etc. Incumbent will also sit at the Information Desk as needed. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Screens patients, visitors and caregivers at the outside entrances of the Medical Center. Receives visitors and callers, determines the nature of business, and directs the visitor or caller to his/her destination. Assists visitors or patients with escort services, i.e., wheelchair requests and/or escort request to appointments or clinics. Responds to phone and face-to-face inquiries. Calls other services/sections and units throughout the medical center to obtain information for visitor or caller, as appropriate. Answers the telephone and routes calls. Work Schedule:
Monday- Friday 8:
00am-4:
30pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Information Receptionist (Screeners)/PD02776A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/13/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-3 position you must have served 52 weeks at the GS-2 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have six (6) months of specialized experience equivalent to at least the next lower grade, GS-2 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have one (1) year of education above high school OR, Training:
Completion of an intensive, specialized course of study of less than 1 year may meet in full the experience requirements for GS-3. Courses of this type normally require completion of up to 40 hours per week of instruction rather than the usual 20 hours per week, and are usually of at least 3 months in duration. Such courses may have been obtained through a variety of programs such as those offered by business or technical schools, and through Military training programs. To be creditable, such a course must have been designed specifically as career preparation for the work of the position being filled, and must have provided the applicant with the necessary knowledge, skills, and abilities to do the work OR, Combination:
Applicants may also combine education and experience to qualify at this level. Experience and education will be converted to percentages and then the two percentages will be added. The total percentage must equal at least 100 percent to qualify an applicant for the grade level. You will be rated on the following Competencies for this position:
Communication- Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions. Organizational Stewardship- Takes responsibility and initiative, sets and meets priorities, follows through on commitments, safeguards information, and organizes and uses time and resources to achieve desired results. Creative Thinking- Uses imagination to combine ideas or information in new ways. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The majority of duties will be performed at the outside entrances of the medical center while standing. Incumbent will be required to push a wheelchair, bend or kneel to obtain information or walking to assist patients. Incumbent may also need to assist patients in ambulation, carrying of packages, etc. Incumbent will also sit at the Information Desk as needed. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0304 Information Receptionist - Salary Range:
$27,800 to $36,138 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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